Administrative Support for Medical, Insurance, and Public-Benefit Claims052-957-0027
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RightEx: Administrative Support for Medical, Insurance, and Public-Benefit Claims

Identifying the right entitlements startswith the full picture

We look at each case as a whole, identify potentially relevant medical, insurance, and public-benefit entitlements, gather and organize the information, and provide administrative support in dealings with the relevant agencies, insurers, and institutions.

Request an initial case reviewOur approach

RightEx is a privately owned company that provides administrative claims support. It is not a government agency, law firm, or medical institution. Legal services or representation; legal, medical, or insurance advice; drafting pleadings or other court documents; or expert medical opinions.

Areas of support

One situation may involve several eligibility pathways

Select any entitlement to read a detailed guide explaining what it is, who may qualify, the applicable criteria, how the process works, and how RightEx can provide administrative support.

01

National Insurance Institute

Benefits, pensions, and related entitlements assessed on the basis of medical status, functional ability, and employment circumstances.

General Disability PensionA pension for people whose earning capacity has been reduced due to a medical conditionAttendance Allowance (Special Services)An allowance for people who require substantial assistance with daily activities or continuous supervisionWork Disability BenefitsBenefits for a lasting disability resulting from a recognized work injuryInjury AllowancePayment for a period in which a person is unable to work following a recognized work injuryMobility BenefitsA range of benefits for people with limited mobility under the Mobility AgreementVictims of Hostile ActionsRecognition, treatment, and benefits for people harmed by hostile actionsLong-Term Care BenefitA benefit for older adults who require assistance or supervision
02

Private and Group Insurance

Administrative review and claims support based on the applicable policy, pension fund rules, and purchased coverage.

Disability PensionPension fund coverage for people whose ability to work has been reducedLoss-of-Work-Capacity InsuranceInsurance coverage subject to the definitions and terms of the policyHealth Fund Long-Term Care InsuranceA claim under the terms of the applicable group policyHealth InsurancePrivate medical coverage subject to the terms of the policyLife InsuranceA claim following an insured event, subject to the terms of the policy
03

Public Authorities and Government Ministries

Administrative pathways for assistance, recognition, and benefits through government ministries and public authorities.

Ministry of Construction and HousingHousing, rent, and home modification assistance under the applicable programMinistry of HealthEntitlements and services related to rehabilitation, mobility, and healthMinistry of DefenseRecognition and rehabilitation programs for eligible individualsIncome TaxReview of potential eligibility for an income tax exemption on medical grounds

All guides are available in English and include links to their official sources.

View all Knowledge Center articles

What we do

More than a form: an organized case file that presents the full picture

A medical condition may affect employment, daily functioning, insurance coverage, and eligibility for public benefits at the same time. Our role is to connect these elements and provide structured, accurate administrative support throughout the process.

A medical and insurance case file organized by document, topic, and stage
RightEx case fileOne clear sequence instead of scattered documents
  1. 01

    Identify all potentially relevant pathways

    We examine the case across the National Insurance Institute, insurers, pension funds, public authorities, and government ministries rather than focusing on a single organization.

  2. 02

    Organize the information and documentation

    We connect the medical condition, daily functioning, employment circumstances, and insurance coverage, then organize the documents into a clear and consistent case file.

  3. 03

    Provide administrative support

    We assist with preparing the required forms and documents, monitor progress, and help clients manage communications with the relevant organizations.

  4. 04

    Assemble the appropriate professional support

    Every case is reviewed by a team of specialists. When appropriate, a specialist physician supports the process but does not issue an expert medical opinion.

The service includes

Identifying potentially relevant entitlements; collecting and organizing information and documents; administrative assistance; case preparation; and follow-up.

The service does not include

Legal services or representation; legal, medical, or insurance advice; drafting pleadings or other court documents; or expert medical opinions.

How it works

A clear process, so you know what comes next

During the initial conversation, we identify what needs to be reviewed, which documents are missing, and which pathways may be relevant.

A wheelchair user and a team member review a document file together
Human supportFrom the first conversation through follow-upIllustrative image
  1. 01

    Initial conversation

    We learn what happened, which steps have already been taken, and what the client hopes to achieve.

  2. 02

    Document review

    We review existing decisions, medical records, functional information, and available insurance coverage.

  3. 03

    Eligibility mapping and case file preparation

    We identify potentially relevant pathways, information gaps, and documents that may need to be obtained or completed.

  4. 04

    Administrative support and follow-up

    We assist with administrative steps and monitor progress throughout the process.

Our approach: Understand the full picture first, then identify the appropriate pathways

Cases supported by RightEx

Examples of work that began with a fresh review

These case examples are anonymous, and all identifying details have been removed. Each outcome depends on the individual circumstances and does not guarantee a similar result in any other case.

Case01Long-Term Care Insurance

Two denials based on ADL criteria, followed by payment without a hearing or judgment

01

The situation

A retiree who had lived with glaucoma for years experienced a sudden and significant decline in vision. A physician acting on behalf of the insurer concluded that she did not meet the activities of daily living (ADL) criteria, which assess the extent to which a person requires help from others. The insurer denied the claim on that basis, and her appeal was also denied.

02

What we reviewed

Following the deterioration in her vision, the client made a claim under the group long-term care insurance policy provided through her health fund. After two denials, the key task was to identify the findings on which the insurer had relied and determine which medical and functional information needed to be presented more clearly.

03

Administrative support

RightEx's specialist team reviewed both denial decisions and the available medical and functional records. We organized the information to present clearly and consistently how her loss of vision affected her need for assistance with activities of daily living. A geriatrician supported the process but did not issue an expert medical opinion.

04

Outcome

Approximately NIS 70,000 paid retroactively. plus monthly benefits of approximately NIS 6,500 for one year

Read the full case timeline

Following the deterioration in her vision, the client made a claim under the group long-term care insurance policy provided through her health fund. After two denials, the key task was to identify the findings on which the insurer had relied and determine which medical and functional information needed to be presented more clearly.

RightEx's specialist team reviewed both denial decisions and the available medical and functional records. We organized the information to present clearly and consistently how her loss of vision affected her need for assistance with activities of daily living. A geriatrician supported the process but did not issue an expert medical opinion.

We organized a structured document file and prepared a court exhibit file using the materials the client provided, at no additional charge. We provided administrative guidance on submitting the documents to the Small Claims Court. The service did not include legal advice, drafting pleadings, or representation. After the client followed our administrative guidance and filed the organized documents, the insurer contacted her and proposed a resolution without a hearing or judgment.

The client ultimately received approximately NIS 70,000, calculated retroactively from the date the original claim was submitted to the insurer. The payment included interest, index-linkage adjustments, and compensation without proof of damage. She was also approved for monthly benefits of approximately NIS 6,500 for the following 12 months.

In parallel, we provided administrative support with her National Insurance long-term care benefit and an application for a Blind / Visually Impaired Certificate. The matter was therefore addressed as a whole rather than as a single claim against one organization.

Case02Work Disability Benefits and Personal Accident Insurance

A commuting accident about one month after retirement age, with entitlements addressed through several pathways

01

The situation

The client was injured in a road accident on her way to work, about one month after reaching retirement age. Reaching retirement age did not end the assessment because she continued to work and the accident occurred while she was commuting to work.

02

What we reviewed

We identified two separate claims tracks. The first was the National Insurance Institute's work injury track. The second concerned the coverage potentially available under her personal accident policy.

03

Administrative support

For the National Insurance Institute process, we organized the records concerning the accident, the period in which she was unable to work, and the lasting impairment. We first provided administrative support with the Injury Allowance claim for 90 days and then with the Work Disability Benefits claim.

04

Outcome

Injury Allowance approved for 90 days. followed by approval of a permanent work disability pension

Read the full case timeline

We identified two separate claims tracks. The first was the National Insurance Institute's work injury track. The second concerned the coverage potentially available under her personal accident policy.

For the National Insurance Institute process, we organized the records concerning the accident, the period in which she was unable to work, and the lasting impairment. We first provided administrative support with the Injury Allowance claim for 90 days and then with the Work Disability Benefits claim.

At the same time, we reviewed the policy documents and provided administrative support with claims under potentially applicable coverages, including a lump-sum accidental disability benefit, accident-related long-term care or dependency coverage, fracture coverage, and other benefits subject to the policy terms.

The client was approved for Injury Allowance covering 90 days and later for a permanent work disability pension. Reviewing both tracks in parallel prevented the matter from being limited to a single organization and allowed each potential entitlement to be addressed through the appropriate administrative process.

Case03Disabled Child Allowance

After two committee denials, a child with a mental health condition was found eligible by a further committee

01

The situation

The application for a Disabled Child Allowance was denied by the first-level committee and again by the appeals committee. Both decisions stated that the child's condition did not meet the eligibility criteria under National Insurance regulations.

02

What we reviewed

After the two denials, RightEx's specialist team reviewed the committee decisions and the available information about the child's mental health and day-to-day functioning. We examined whether the way the case had been presented fully reflected the condition's effect on the child's daily life.

03

Administrative support

We reorganized the material around the issues relevant to the eligibility assessment and connected the medical documentation with the child's functional circumstances. This allowed the documents to be presented to the National Insurance Institute in a clear, focused, and consistent sequence.

04

Outcome

Disabled Child Allowance approved. without the need to appeal to the Regional Labor Court

Read the full case timeline

After the two denials, RightEx's specialist team reviewed the committee decisions and the available information about the child's mental health and day-to-day functioning. We examined whether the way the case had been presented fully reflected the condition's effect on the child's daily life.

We reorganized the material around the issues relevant to the eligibility assessment and connected the medical documentation with the child's functional circumstances. This allowed the documents to be presented to the National Insurance Institute in a clear, focused, and consistent sequence.

We did not merely resubmit the same material. We continued our administrative work with the National Insurance Institute until another committee was convened, without the need to appeal to the Regional Labor Court.

At the further committee, the child was recognized as eligible and the Disabled Child Allowance was approved. The case demonstrates how a precise review of the reasons for denial and careful organization of the information can support a more complete eligibility assessment.

Have you received a denial?An initial review can be the next step
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* RightEx provides administrative support only. It does not provide legal services or representation, nor does it provide legal, medical, or insurance advice. Any specialist physician involved provides process support only and does not issue an expert medical opinion. Each case is assessed on its individual circumstances; eligibility and outcomes are not guaranteed.

Coordinated professional support

One team connecting every part of the case

Rather than treating each document and organization in isolation, the RightEx team reviews how the medical, functional, employment, and insurance information relates to the potentially available eligibility pathways.

A medical condition may affect employment, daily functioning, insurance coverage, and eligibility for public benefits at the same time. Our role is to connect these elements and provide structured, accurate administrative support throughout the process.

During the initial conversation, we identify what needs to be reviewed, which documents are missing, and which pathways may be relevant.

  1. 01

    Every case is reviewed by a specialist team

    The case is assessed as a whole, not as a collection of unrelated forms.

  2. 02

    A specialist physician may support the process

    The case is matched to the relevant medical specialty. The physician does not issue an expert medical opinion.

  3. 03

    We keep the client informed

    We explain what has been completed, what remains outstanding, and what comes next.

Knowledge Center

Clear information before you begin

Our articles are based on official sources, reviewed before publication, and linked to the relevant government or insurance materials.

National Insurance Institute

General Disability Pension

A pension for people whose earning capacity has been reduced due to a medical condition

Read the full guide →
  1. 02
    National Insurance Institute

    Attendance Allowance (Special Services)

    An allowance for people who require substantial assistance with daily activities or continuous supervision

  2. 03
    Private and Group Insurance

    Disability Pension

    Pension fund coverage for people whose ability to work has been reduced

  3. 04
    Related Entitlements

    Disabled Parking Tag (Permit)

    An application assessed under the applicable eligibility criteria and documentation requirements

Source transparency: Every article includes links to the official sources on which it is based.

Initial review

Start with the right information

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Phone052-957-0027Emailrightex2@gmail.com

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